Appointment Confirmations
For your convenience we can confirm appointments by phone call, text or email. You can select the method that works best for you. We also recommend adding your appointment to your calendar at the time you make the reservation, and appointment cards are available when booking at the salon.
Your Scheduled Time
Please arrive early to your appointment to allow for check-in, a beverage and relaxation before your service. If you are late to your appointment, we may have to shorten your service or reschedule.
Consultations
All services start with a full consultation. We believe that this is the key to having great salon experience. We make every effort to listen to and discuss what our guests are expecting. As expectations are being discussed, we ask that our guest disclose any issues, allergies, or medical conditions. This is your time, and we want you to be satisfied. Our service provider will recommend products that support your service, as well as discuss routine maintenance. Before the service is performed, the service provider will discuss the process and the products that are used. It is our goal to give accurate pricing and timing for your services. When making big changes or doing a corrective service please know this could take multiple visits.
First Time Color Guidelines
All new and existing clients that have never had a color application with us are required to have a consultation before scheduling their service. You can choose to use our free online consultation button right from your phone or schedule an in -salon consultation. In-salon consultations can be booked as a stand-alone appointment or combined with a haircut service. If booking as a stand-alone appointment, in-salon consultations are $25 and will be deducted from your color service total. There is no charge for in-salon color consultations if booked with a haircut service.
Late Arrival Guidelines
In the event that you are more than 15 minutes late for an appointment, we may not be able to perform all scheduled services, In some cases, we may need to reschedule your appointment entirely to allow the guest after you to receive their services at their scheduled time and to allow enough time for sanitizing between guest. If you call to let us know that you are running late, we will first need to verify with the service provider if the time allotted will be enough time after your late arrival. We will always do our best to accommodate you when you arrive or call and assess the circumstances for your late arrival.
Cancelation Guidelines
Every appointment at Salon St. Louis is reserved specifically for your appointment and your services.
When you forget about or cancel your appointment without giving enough notice, our service providers miss the opportunity to fill that appointment time. For this reason, we require a credit or debit card number to reserve any appointment for services longer than 60 minutes. Since each appointment is reserved for you personally, you may be subject to a fee if you forget about or cancel your appointment without enough notice:
Appointment cancellations with less than 24 hours’ notice will result in a charge to your card for 50% of the service total of the canceled service(s)
Appointment “no-shows” will result in a charge to your card for 100% of the service total of the missed service(s)
Our appointments are confirmed in advance because we know how easy it is to forget an appointment you booked months ago. We are always happy to modify and adjust any appointment times when we can and with timely notice. To help with this, we are happy to waive our cancellation fee and accommodate scheduling adjustments, if we receive at least 24 hours’ notice prior to your scheduled appointment. We also utilize a waitlist to accommodate scheduling adjustments and clients unable to hold an appointment by credit card.
We look forward to creating a service experience for you that is unforgettable.
Gratuities
Gratuities are not included in our service prices or gift cards. For your convenience, we accept gratuity payments in the form of cash, credit/debit cards, or Venmo at the time of checkout.
Waxing Recommendations
Hair must be at least 1/4 inch long but not more than an inch long. Waxing is not recommended for anyone who is currently using or has recently used Retin-A, Renova, Accutane or other similar topical pharmaceutical products. Please inform your service provider of any medications you are taking. Avoid sun exposure for 24 hours before or after a waxing service.
Spa Room & Nail Room Etiquette
Be mindful of other guests’ space. While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. We also ask that you silence all cell phones and tablets.
Our spa is a place where many come to disconnect and check out for the time they are here. So please, enjoy our spa without your little ones. Spa services are offered to children; however a parent or guardian must be present for any services provided to children under 16.
Return Policy
If for any reason you are not completely satisfied with your product you may return it for exchange or refund within 30 days of the original purchase date. All makeup purchases are final. All gift card purchases are non-refundable. All refunds/exchanges must be accompanied by the original receipt or associated with the ticket name at time of purchase. All refunds will be issued via the original payment method.
Wedding Guidelines
- Wedding requests must be filled out online and deposit paid before holding any appointment times.
- Traveling fees are subject to distance service providers are traveling.
- All wedding party service payments must be paid 48 hours prior to the event.
- All wedding parties are subject to a minimum gratuity of 18%. This amount will be confirmed and clarified at time of check out.