Weddings
In order to book a wedding, a 50% deposit is required. A full deposit will be refunded with a two week notification of cancellation.
Gift Certificates
There is no expiration on gift certificates or gift cards. Gift certificates are non-transferable.
Return Policy
If for any reason you are not completely satisfied with your product you may return it for exchange or refund within 14 days of the original purchase date. All makeup purchases are final. All gift card purchases are non-refundable. All refunds/exchanges must be accompanied by the original receipt. All refunds will be issued via the original payment method.
Cancellations
We ask for a 24 hour notice for cancelling services. We understand that last minute situations come up from time to time, and it isn’t possible to cancel within a 24 hour time frame. Please be aware that if you have more than two no-call or no-shows you may be asked to provide a credit card to reserve your next appointment.
Booking Perms, Specialty Colors and Corrective Color
In order to book a first-time perm service, specialty color service or a color correction service, a consultation with a stylist is required. This allows us to accurately assess the hair and determine the necessary timing and pricing for the service.
Gratuities
Gratuities for services may be paid with cash, check or use of a debit card.
Tardiness
We allow a 15 minute late window into a scheduled hair appointment before that appointment needs to be rescheduled. If we can reconfigure your appointment we certainly will. Esthetic appointments need to addressed on a situational basis.
